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Last week two Liberty Administrators traveled to Washington,DC to accept quality awards for Liberty Healthcare and Rehabilitation facilities. The American Health Care Association presents three levels of Quality awards annually at this conference.

As stated on the AHCA website, “The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.  ​Member centers may apply for three progressive levels of awards: Bronze—Commitment to Quality Silver—Achievement in Quality, or Gold—Excellence in Quality.  Each level has its own distinct rigors and requirements for quality and performance excellence.”

This year Geraldine Weatherly attended to accept the level one Bronze award for Cross Creek Health Care in Swan Quarter, NC and Jennifer LaMar accepted the Level two or Silver award for Southwood Nursing and Rehabilitation Center in Clinton, NC.  Liberty is very proud of both teams for this accomplishment and thank everyone who worked so hard to achieve this honor! We wish them success in applying and achieving the next level of awards. Pictured are Jeff Wilson COO of Liberty Healthcare Management, Jennifer LaMar representing Southwood Nursing and Rehabilitation, Geraldine Weatherly representing Cross Creek Health Care and Paul Babinski, VP of Operations for Liberty Healthcare and Rehabilitation Services.


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Mayor Jim Taylor of Matthews joined the staff of Royal Park Rehabilitation & Health Center to welcome U.S. Congressman Robert Pittenger for a visit and tour on Monday morning, August 11. N.C. House Representative Bill Brawley and an Aide from the office of N.C. Sen. Tarte’s office also attended to share a special thanks with all of the veterans at Royal Park. While at Royal Park our political dignitaries also had the opportunity to meet and greet other excited residents along with Mr. Jeff Wilson, COO, plus brother’s Sandy and Ronnie McNeill, owners of Liberty Healthcare, who were also in attendance.



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The North Carolina Health Information Exchange (NC HIE) has partnered with Liberty Healthcare and Rehabilitation Services to provide HIE connectivity for Liberty Healthcare’s 21 skilled nursing facilities across North Carolina. Liberty Commons Nursing and Rehabilitation Center of Halifax County in Weldon, N.C. is the pilot site that went live on the HIE Network at the end of June, and NC HIE will continue to launch connectivity for the remaining  20  skilled nursing facilities in the coming months through this collaboration.

The goal of the partnership is to establish connectivity between NC HIE and Liberty Healthcare’s electronic health record (EHR) system, PointClickCare.  This connectivity is designed to improve the process of patients transitioning from one level of care to the next, most typically from a hospital to a skilled nursing or home care provider.  This joint effort is focused on greater efficiencies and overall better health outcomes for North Carolina’s elderly and disabled patients. Through connection to NC HIE, skilled nursing facilities will also be provided with Direct secure email, have access to chronic disease registries, and be able to submit data to the NC Immunization Registry (NCIR) and other public health surveillance systems in order to better manage population health.

“Liberty is thrilled to work with NC HIE to be a pioneer in efficiently managing patient care through information sharing and to actively support the care transition of patients within the healthcare continuum.  These important connections will allow Liberty to effectively communicate on key clinical data points, treat patients and ultimately minimize the incidence of re-hospitalization.  Patients have a better health care experience when there is minimal disruption in care due to a transfer to the hospital,” said Jeff Wilson, COO of Liberty Healthcare Management.

Currently, nearly 800 sites statewide are participants of NC HIE including hospitals, ambulatory practices, clinics, local health departments, and skilled nursing and home health providers. A significant number of skilled nursing patients include Medicare and Medicaid beneficiaries, and connecting them to NC HIE better enables coordination of the care received by these vulnerable populations with hospitals and other community providers.

“The collaboration between NC HIE and Liberty Healthcare supports NC HIE’s mission of connecting providers of all types across North Carolina in order to improve care for all patients,” said NC HIE’s President, Chris Scarboro. “As provider diversity among NC HIE participants increases, the benefits that both providers and patients experience will multiply. This is especially true of providers that serve the aged and disabled populations, where care coordination is critical to avoiding medical errors and unnecessary hospital readmissions.”

Connecting to NC HIE enables providers to improve the quality of healthcare for North Carolina residents, control medical costs and get on the right path toward becoming meaningful users of health information technology in compliance with federal requirements. Skilled nursing facilities will be able to significantly improve care transitions and engage patients and their families in their healthcare through this collaboration. To learn more about NC HIE benefits for skilled nursing providers, download the fact sheet via our website by clicking here.

About Liberty Healthcare and Rehabilitation Services

Liberty Healthcare and Rehabilitation Services offer a system of twenty-one skilled nursing facilities throughout North Carolina.  Serving more than 15,000 customers in the Carolinas and Virginia, the comprehensive services provided by Liberty are designed to meet the evolving needs of seniors and include short-term rehabilitation and skilled nursing, assisted and independent living, out-patient therapy, home health and hospice, durable medical equipment and pharmacy services.

To preview our locations, please visit

About NC HIE and CCNC

The North Carolina Health Information Exchange (NC HIE) and Community Care of North Carolina (CCNC) work together to facilitate the secure transfer of patient data in an effort to improve physicians’ access to healthcare data and electronic health records. This partnership seeks to provide medical professionals across North Carolina with the information they need to make the best medical decisions for their patients. This collaboration will help improve the quality of care patients receive, control medical costs and put physicians on the right path to achieve Meaningful Use (MU). To learn more about NC HIE, visit To learn more about CCNC, visit

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The Pavilion Health Center at Brightmore is the newest addition to our family of services and is open for patient care!  The first building to open on the campus of Brightmore of South Charlotte, The Pavilion offers short stay rehabilitation, out-patient therapy, long term, hospice and respite care.  On May 6th, community leaders, Brightmore of South Charlotte priority partners, Charlotte residents and members of the Liberty family of services gathered together to celebrate the Grand Opening of this beautiful addition to the Ballantyne area.  The Pavilion’s Grand Opening showcased their spacious private and semi-private rooms with full private bathrooms, 6,000 square foot therapy gym with specialized equipment, and beautifully appointed common areas.  As a member of the Brightmore of South Charlotte campus, the patients of The Pavilion Health Center are part of a nurturing environment focused on provided excellent care and a full array of services.

Brightmore of South Charlotte will be reaching another milestone in their growth soon.  The Information and Sales office for Brightmore and The Terrace at Brightmore will be relocating to the campus in July as the community prepares to move into its next stage of development.   We are excited to watch this retirement community grow and know that The Pavilion Health Center at Brightmore is a beautiful example of the level of care and commitment the company has put into creating a campus that revolves around the residents that call it home.


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Coming to a skilled nursing facility to live or for a short-term rehabilitation stay can be very stressful experience for most people.  Because there’s no place like home, most people fear losing independence when someone else is providing the most basic care needs such as bathing and dressing, eating or toileting.  Experiencing the unknown is not easy; the more we understand and the most information a person has, may lessen the associated stress.  When people come to a Liberty Healthcare and Rehabilitation Services facility, they are able to interact with friendly staff at all levels.  The Liberty facilities take a person centered approach to care, realizing that it is much more than just addressing the medical need.  It is also about helping to meet the needs of the whole person. The accommodations at Liberty are much nicer as well; most with private rooms offering more of a hotel type atmosphere.

What can a person expect on admission? The first thing that helps reduce a person’s anxiety level is meeting a friendly person who can explain what is about to happen.  The Certified Nursing Assistant (C N A) is usually this first person seen, followed by the attending nurse.  The C N A is the first greeter in most cases engaging the person in conversation with an introduction of themselves and a welcome followed by other questions that will help the person feel better about the experience.  C N A’s play a critical role in a facility because they are seen more frequently than other staff and they are the people responsible to help meet the ADL’s (Activities of Daily Living).

The second person usually seen is the attending nurse. The nurse engages the person in conversation while asking a number of questions including whether they wear eye glasses, dentures, or a hearing aid.  The nurse asks about any pain or discomfort the patient may have and whether they have any allergies to food or medication.

In addition, an overall evaluation is done to look at skin conditions including current wounds, abrasions, or surgical incisions that need special attention. At some point early in the arrival, the nurse or the C N A will also obtain vital signs and get an initial weight of the person to ensure a good starting point to the rehabilitative process.  All of this data is entered into the patient’s secure electronic medical record (EMR), and will be reviewed by a physician that works for the facility.

The third individual seen is usually a representative from the dietary department. They ask about any food likes and dislikes. The dietary department reviews any specific diet restrictions and communicates with nursing anything relating to food and diet needs as ordered by the referring physician.

The Physical, Occupational, and or Speech therapists are the next team members who do an initial evaluation to determine the course of action in regard to beginning therapy. The goal of the therapy department is to get the person as independent as they were prior to whatever episode happened and back home safely enjoy the things they love to do.

Other key people that engage the patient are the Business Office Manager and Admission Coordinator.  The Business Office Manager talks about insurance coverage and how the billing works especially in regards to Medicare and Medicaid coverage.  The Admission Coordinator meets with the person to go over guidelines; the rights of the patient while having them sign a number of papers including a Consent to Treat, Advance Directives, and release of information. The Activities Director reviews the extra opportunities to engage the person in leisure activities such as singing, bingo, auctions, movies, and a number of other great opportunities to help the person relax and take their minds off of their medical issues at hand.

When considering a place for rehabilitation or for long term extended care, the importance of staff within a facility offering kind words, a genuine smile, and simply explaining the process, speaks volumes in the recovery process.  At Liberty Health and Rehabilitation Services, our goal is to strive to make the patient experience, the best it can be.


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